Delivery & Returns
Orders placed before 1pm Monday to Friday will be despatched using a 24 hour courier service for delivery Monday to Friday only, orders received outside of this will be despatched the next working day (Monday to Friday only). Delivery costs are dependant on service chosen and postal area, carriage costs are calculated at the point of order (24 hour service applies to all addresses with a postal code within mainland UK, anywhere outside of this area may take 48-72 hours using the 24 hour service.
Please ensure someone is available to receive your order. We use a third party courier who will need assistance in off-loading the goods safely., also please ensure that your address is accessible for a large vehicle to be able to deliver to, otherwise we will have to cancel your order before its despatched.
We ask customers to check goods and comply with instructions sent and to notify us immediately of any quality issues. Before signing the delivery note, all packaging must be checked for signs of damage and then indicated on the delivery note accordingly.
If you have opted for the collect option, please note that the collection address is not from our office address (Haltwhistle Road), and is less than a 10 minutes drive away. We will contact you upon order receipt once order is ready and advise the collection warehouse location.
Every item we sell is carefully inspected before despatch, although very rarely problems may occur. If an item is received as faulty please advise our customer service team within 72 hours of receipt, and a full refund including all delivery costs will be issued.
If you change your mind, returns will be accepted within 30 days and refunded if goods are undamaged and in their original packaging. You will need to pay for the delivery cost to return the item to us, but we will send any exchanged items free of delivery charge.
Delivery costs are non-refundable on returned or cancelled orders where goods have already left our our warehouse.
For further information or questions please contact us via our Contact Us Form or by telephone on 01245 806366.