Delivery & Returns
Orders placed before 11am Monday to Friday will be despatched using a 24 hour courier service for delivery Monday to Friday only, orders received outside of this will be despatched the next working day (Monday to Friday only). Delivery costs are dependant on service chosen and postal area, carriage costs are calculated at the point of order (This applies to all addresses with a postal code within mainland UK, anywhere outside of this area will require a bespoke carriage quotation please contact our customer service team for details on 01245 806366).
Please ensure someone is available to receive your order. The Indian Fire Bowl Company operates with a third party courier who may ask for the customers assistance in off-loading the goods safely.
We ask customers to check goods and comply with instructions sent and to notify us immediately of any quality issues. Before signing the delivery note, all packaging must be checked for signs of damage and then indicated on the delivery note accordingly.
If you have opted for the collect option, please note that the collection address is different from our office address, which is less than a 10 minutes drive away. We will contact you upon order receipt once order is ready and advise the collection location.
Every item we sell is carefully inspected before despatch, although very rarely problems may occur. If an item is received as faulty please advise our customer service team within 72 hours of receipt, and a full refund including all delivery costs will be issued.
If you change your mind, returns will be accepted within 30 days and refunded if goods are undamaged and in their original packaging. If you require an exchange, you will need to pay for the delivery cost to return the item to us, but we will send any exchanged items free of delivery charge.
Delivery costs are non-refundable on returned or cancelled orders where goods have already left our our warehouse.
For further information or questions please contact us via our Contact Us Form or by telephone on 01245 806366.